Access Montana experienced a serious service affecting invasion of our internet late last week and over the weekend. It affected services from Thursday evening (3/19) until 3am Monday (8/23), when an effective system-wide fix was implemented. As of 8am Monday morning, we corrected the final lingering residual outages. We are now confident the major problems have been resolved.
This is the most serious attack of our service we have ever experienced. Our technical staff has been working around the clock since Thursday evening in our efforts to restore normal service. We sincerely apologize for the disruption and inconvenience this has caused. We will be reviewing and updating our security policies and procedures to minimize future incidents. We are absolutely committed to delivering the best quality services for all of our customers. We sincerely appreciate your understanding during this unusual incident. If you have any additional questions or would like to share your feedback please email us at firstname.lastname@example.org. If you want to talk to me directly, please e-mail me at email@example.com, and I will call you back as early as my schedule permits.