Access Montana Customer Privacy Policy

For over forty years, customers have counted on Access Montana to respect and protect the privacy of information we obtain in the normal course of providing service. While we are working hard to serve you in new and exciting ways, our commitment to protecting your privacy remains as strong as ever.

Your Privacy is Our Priority 
Customer Proprietary Network Information (CPNI) includes the types of services you purchase, how you use them and the related billing of those services. Access Montana has strict policies governing employee access to customer records. We access customer accounts, records or reports for authorized business purposes only. We educate our employees about their obligation to safeguard customer information and telephone calls, and we hold them accountable for their actions.

What is personal information?
Personal information is information about an individual's account. This includes information about your telephone service subscriptions and usage. Information such as a directory listing of your name, address, telephone number and electronic address, is not considered personal information unless you specifically request it to be so.

We collect personal information only for the following purposes:

  • To establish and maintain a responsible commercial relationship with you and provide you with ongoing service;
  • To understand your needs and develop and recommend suitable products & services;
  • To meet legal and regulatory requirements.

Disclosure of Information
Access Montana keeps the records of the services you buy and the calls you make private, and will not disclose this information to outside parties without the permission of the holder of the account. However, we do release customer information without involving you if disclosure is required by law. This is further explained below.

Examples of your control over the disclosure of information:

  • You tell us the telephone listings you want to include in our directories and in directory assistance. You also may choose to have a non-published number, or a non-listed number or to exclude your address from your listing.
  • All customers in areas where Caller ID services are available have the ability to block the display of their phone numbers and names.

Examples where disclosure is required by law or to protect the safety of customers, employees or property:

  • When you dial 911, information about your location may be transmitted automatically to a public safety agency. Certain information about your long-distance calls is transmitted to your long-distance company for billing purposes. Access Montana also is required by law to give competitive local exchange carriers access to its customer databases for purposes of serving their customers, to exchange credit information with other carriers, and to provide listings (other than certain non-published and non-listed information) to directory publishers.
  • Access Montana must disclose information, as necessary, to comply with court orders or subpoenas. Access Montana also will share information to protect its rights or property and to protect users of its services and other carriers from fraudulent, abusive or unlawful use of services.




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Access Montana 2016